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After Sales

At Grace Stage Lighting, customer satisfaction is our top priority. We pride ourselves on delivering not only high-quality products but also exceptional after-sales support. Our dedicated and experienced after-sales service team is committed to providing prompt, professional, and practical assistance to customers worldwide.

grace stage light team

How Our Service Team Can Help

  • Installation Guidance
    Step-by-step instructions and support to ensure your equipment is installed correctly and efficiently.

  • Preventative Product Maintenance
    Proactive advice and scheduled maintenance tips to extend the lifespan of your products and prevent potential issues.

  • Equipment Commissioning
    Professional assistance to ensure your systems are configured, tested, and fully operational according to specifications.

  • Troubleshooting
    Rapid and accurate diagnosis of issues, with clear guidance to resolve problems remotely or on-site.

  • Provide Spares
    Access to genuine replacement parts to minimize downtime and maintain optimal performance.

    • Warranty Terms

    1. Warranty Coverage
      All Grace Stage Lighting products come with a standard warranty period of [insert number] years from the date of purchase. During this period, we commit to repairing or replacing any defective parts at our discretion.

    2. How to Make a Claim
      To initiate a warranty claim or request after-sales support, please provide the following information to your corresponding sales representative:

      • Contract number

      • Detailed problem description

      • Photos or videos illustrating the issue

      • Drawing mark (if applicable)

    3. Non-Warranty Services
      Services and parts outside the warranty period are available at a competitive rate. Our team will always provide a transparent quotation before proceeding with any chargeable service.

    Why Choose Grace Stage Lighting?

    • Unmatched Reliability
      Our products are engineered for durability and performance, backed by the highest praise rate and the largest number of positive reviews on the Alibaba e-commerce platform.
    • Global Support
      No matter where you are, our team is ready to assist you in English and other major languages.
    • Efficient Solutions
      We pride ourselves on our quick response time, right-first-time solutions, and efficient on-site support when needed.

    Need Assistance?

    For all after-sales inquiries, please contact your sales representative or reach out to us directly at:
    WhatsApp: https://wa.me/13710086169
    Email: [email protected]
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